Payment must be provided at time of booking to reserve your appointment, service, workshop or class. We have a 24-hour cancellation policy for all appointments, services, workshops, and classes. 24-hours’ notice must be provided when cancelling to prevent your card on file being charged. There is a 100% charge if cancellation notice is given with less than 24-hours’ notice.

For All Classes (Yoga, Hot Yoga, Aerial Silks, Pilates): An additional $10 late-cancellation/no-show fee will be charged to your card on file if you do not show up for a class you registered to attend.  If you hold an unlimited pass, you will still be charged the $10 fee if you do not show up for a class you registered to attend.  

To Avoid this Additional Fee: If you cannot attend a class you registered for, please cancel your reservation at least 8 hours before the class starts.  You can cancel directly on the Mindbody App or by calling us at 216-621-7085. You may also email thestudiocleveland@gmail.com with more than 8-hours’ notice.